About the TIB Performance Management Dashboard
TIB created its performance management dashboard in 2003. Today - in its fourth iteration - it helps the agency to monitor financials and measure program effectiveness.
The dashboard allows TIB staff and directors to:
  • View various datasets at once
  • Know revenues/expenditures in real-time
  • Track when revenues exceed or fall below gas tax forecasts
  • Visually manage key performance indicators
  • Provide transparent information to customers and the public
What is a Dashboard?
A dashboard is a software application that tracks business activity; similar to the way an automobile dashboard displays essential information to drivers. The Dashboard pulls data from several different sources into one view, so performance trends can be recognized more quickly.

The dashboard provides the public the same exact view the Executive Director has to manage the agency's $200 million of revenues generated from 3 cents of the state gas tax.
Go to the TIB Performance Management Dashboard
TIB Dashboard in the News
Performance Management as a Sustainable Enterprise, Government Finance Review (December 2011) .pdf (433 KB)
An article highlighting TIB as a case study for an award-winning example of effective performance management.
House Audit Review and Oversight Committee (November 18, 2009) online
TIB Executive Director speaks at this work session regarding TIB's Performance Management Inititative and the Dashboard.
Staying on the Right Road, Federal Computer Weekly (August 24, 2009) .pdf (440 KB)
An article discussing how to avoid common mistakes agencies make when launching a performance management dashboard.
Performance Matters: Toward Transparent, Accountable and Effective Delivery of Public Services (2008) .pdf (332 KB)
A strategy paper about how to meet the needs of government in the 21st century through new technologies and innovative management practices. Information on TIB is on page eight.
CSG State News Magazine, Council of State Governments (December 2008) .pdf (64 KB)
An article about the importance of transparency in state government.
"Miracles happen: a transparent gov't dashboard", ZDNet.com (June 3, 2008) online
An article that highlights the TIB dashboard and discusses the importance of transparency in government.
"Management Transparency Through Dashboards" - Dashboards by Example Blog (May 2008) online
The importance of designing a user-friendly performance management dashboard
TIB Dashboard, Public Performance Measurement and Reporting Network (April 2008) .pdf (64 KB)
The history behind the inception of TIB's Performance Management Dashboard
"Data Dashboards", Governing Magazine (January 16, 2008) online
A brief history of TIB's Performance Management Dashboard.
Dashboards Simplify Performance Reporting, Government Finance Review (October 2007) .pdf (724 KB)
An article by Stevan Gorcester and Rhonda Reinke that discusses how meaningful, current, and easily interpreted data are the basis for succesful performance management.
Our Story
The Washington State Transportation Improvement Board (TIB) is an independent state agency that makes and manages street construction and maintenance grants to 320 cities and urban counties throughout Washington State. TIB uses a performance management dashboard to track its business processes and projects and to establish an accurate overview of the agency's performance.

Prior to 2001, the agency had awarded many more projects than it could afford. The costly construction bill was coming due just as a new management team took over. TIB created the Dashboard in 2003 to help the agency work through the excess allocation and stabilize its programs. The Dashboard was released on the public facing website in 2007.

Since TIB began tracking agency performance it has:
  • Reduced the number of active grant projects to roughly 400, down from 970 in 2001;
  • Condensed the amount of time need to pay customers to 17 days, opposed to five months; and
  • Decreased the number of delayed projects by 70%, saving millions in public funds due to construction inflation costs.
Through the Dashboard the agency is also able to track the impact of grants given to local agencies. For example:
  • Projects receiving funds for safety reasons averaged 19% fewer accidents and 30% less injuries two years after construction.
  • Small city pavement condition rating scores above 70 increased 35% between 2007 and 2012.
Awards
2008 Government Finance Officers Association (GFOA) Award for Excellence
The Government Finance Officers Association (GFOA) recognized the Washington State Transportation Improvement Board at its national convention in Ft. Lauderdale on June 17, 2008.  The Award for Excellence in Government Finance is the most prestigious recognition of the GFOA.  The Award for Excellence in the category of Management and Service Delivery is the first award TIB received in its 40 year history. GFOA cited performance management as a principal factor in making the award.
Council of State Governments 2008 Innovations Award
The Council of State Governments (CSG) selected the agency for a 2008 innovations award in recognition of TIB's real-time performance management (RPM) dashboard on July 21, 2008.
2008 Washington State Quality Award - Achievement Level
The Washington State Quality Award is awarded to organizations that have implemented and achieved exceptional quality performance. These organizations are seen as models for organizations throughout Washington and the nation who seek the same results.