The Washington State Transportation Improvement Board (TIB) is an independent state agency that makes and manages street construction and maintenance grants to 320 cities and urban counties throughout Washington State. TIB uses a performance management dashboard to track its business processes and projects and to establish an accurate overview of the agency's performance.
TIB built its performance management dashboard in 2003 and has consistently improved business processes and grant project performance ever since. A dashboard is a software application that tracks business activity; similar to the way an automobile dashboard displays essential information to drivers. The dashboard provides the public the same exact view the Executive Director has to manage the agency's $200 million of revenues generated from 3 cents of the state gas tax.
The agency had awarded many more projects than it could afford prior to 2001, and the costly construction bill was coming due just as a new management team took over. The TIB Dashboard helped the agency work through the excess allocation and stabilize its programs. Today the agency has 400 active grant projects, down from 970 in 2001. The length of time for a local government to receive payment dropped from five months in 2001 to just 17 days. Delayed projects dropped 70 percent, saving millions in public funds due to construction cost inflation. Grant projects from TIB's safety program averaged 19 percent fewer accidents and 30 percent less injuries two years after construction.
House Audit Review and Oversight Committee November 18, 2009
The Washington State House Audit Review and Oversight Committee held a work session November 18, 2009 entitled "Review Selected Agencies' Implementation of Quality Management". TIB Executive Director Steve Gorcester was invited to attend and speak at this work session regarding TIB's Performance Management Inititative and the TIB GMAP Dashboard.
Video from the work session, provided by TVW.org is to the right.
The TIB Performance Management Dashboard has received several national awards. For more information select a link below.
2008 Government Finance Officers Association (GFOA) Award for Excellence
The Government Finance Officers Association (GFOA) recognized the Washington State Transportation Improvement Board at its national convention in Ft. Lauderdale on June 17, 2008. The Award for Excellence in Government Finance is the most prestigious recognition of the GFOA. The Award for Excellence in the category of Management and Service Delivery is the first award TIB received in its 40 year history. GFOA cited performance management as a principal factor in making the award. More Information ...
Council of State Governments 2008 Innovations Award
The Council of State Governments (CSG) selected the agency for a 2008 innovations award in recognition of TIB's real-time performance management (RPM) dashboard on July 21, 2008. More Information ...
2008 Washington State Quality Award - Achievement Level
The Washington State Quality Award is awarded to organizations that have implemented and achieved exceptional quality performance. These organizations are seen as models for organizations throughout Washington and the nation who seek the same results. More Information ...
Related Links
Links to downloadable documents and other resources that highlight the TIB Performance Management Dashboard.
The November/December 2008 issue of the Council of State Governments (CSG) State News Magazine contains an article about the TIB Dashboard and the 2008 Innovations Award.
